Shipping & Delivery
Shipping & Delivery
Prices
All prices quoted for wine are for SINGLE bottles (unless otherwise stated) and are inclusive of GST.
Freight Charges
Freight will be calculated to your nominated postcode. When ordering, your Shopping Cart will show the wines you have ordered and any applicable postage costs.
Price of shipping is calculated by weight and location in accordance with Australia Post standards. All shipping charges incurred with the order are payable by the customer including shipping costs for returned goods.
Payment Security – On-Line Payments
Credit card transactions are performed using eWay’s Secure Online Internet Payment System Website. This site uses industry standard 128 bit SSL encryption techniques to ensure your security. No third party ever gets to see your card details.
Your contact details and any other information that you supply us with remains private and will never be passed on or sold to advertisers or other mailing lists.
Your credit card details will not be disclosed to anyone apart from the bank and will only be used for payment of your order.
Delivery
All orders are dispatched every Thursday. Please allow up to 10 working days for your wine to arrive. If you have not received your wines in this time frame please contact us and we will trace your delivery.
We use Australia Post for our deliveries. If you are not at home at the time of delivery a calling card will be left in your letter box, if however permission has been given for the goods to be left on premises (via delivery instructions) this is done so at the owners risk. Australia Post or Esilio Wines are not liable for any missing goods.
Restricted Postcodes
The following postcodes are restricted from ordering alcohol and we are legally not allowed to deliver to:
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Aurukun Postcode – 4871 Bamaga Postcode – 4876 Cherbourg Postcode – 4605 Doomadgee Postcode – 4830 Hope Vale Postcode – 4871 Injinoo Map Postcode – 4876 Kowanyama Postcode – 4871 Lockhart River Postcode – 4871 Mapoon Postcode – 4871 Mornington Island Postcode – 4825 |
Napranum Postcode – 4874 New Mapoon Postcode – 4876 Palm Island Postcode – 4816 Pormpuraaw Postcode – 4871 Seisia Postcode – 4876 Umagico Postcode – 4876 Woorabinda Postcode – 4713 Wujal Wujal Postcode – 4873 Yarrabah Postcode – 4871 |
If you live outside of Australia and wish to order any of our products, please contact us directly on sales@esiliowines.com before placing your order online.
Refunds and Returns
If you receive a wine that has been damaged in the delivery process or is faulty we will replace it.
If you are not 100% happy with your wine purchase for any reason please contact us immediately.
Changes of Vintage
We make every effort to keep the information regarding vintage availability for each wine up to date but from time to time we are unable to supply the vintage listed on the website. If this occurs we will contact the customer prior to sending the wine to confirm that the alternative is acceptable.
ANY QUESTIONS NOT COVERED HERE?
Any further questions can be directed to sales@esiliowines.com
Disclaimer
All the Internet addresses/URLs linked in this site were current at the time of posting. However, due to the constant moving environment of the Internet, some addresses may have changed, or sites may have since ceased to exist. While the Esilio Wines regrets any inconvenience this may cause, we cannot accept responsibility for any such changes. Every endeavour will be made to correct this situation as soon as we have been notified of the problem.
